Return Policy

You can return the defective or damaged goods bought from us for a replacement of the same product. All you have to do is to inform us and return us back the defective or damaged item without using it.

Refund Policy

Under what circumstances when refund is possible?

Refund is possible under the following circumstances :

a. Order is cancelled upon request.

To cancel the order, please call +971-50 414 62 63. Alternatively, may write to contact@keralagiftcorner.com

The amount of refund related to an order cancellation is as follows

b. Recipient not satisfied with the flowers/gifts delivered.

If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund.

Customer writes to us a mail about the reason of dissatisfaction. Please state the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be used to help us to improve our customer service.

c. Unavailability of flower/gift types or colors

If the customer has ordered the flower/gift types or colors that are not available (e.g. due to shortage in supply) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.

d. Destination of delivery is beyond our coverage

In case any area is out of our specified city list or in case any area is not accessible for any reason beyond our control.

How is the refund procedure being carried out?

Refund will be carried out within three days once one of the above-mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill.

Cancellation Policy

Under what circumstances when orders can be cancelled?

To cancel the order, please call +971-50 414 62 63, Alternatively, may write to contact@keralagiftcorner.com

The amount of refund related to an order cancellation is as follows

a. How can I submit a cancellation request?

To cancel the order, please call +971-50 414 62 63. Alternatively, may write to contact@keralagiftcorner.com Details such as Transaction ID, name of the sender and the recipient, and the telephone number of the recipient must be entered correctly as per printed on the receipt.

b. Will I be notified about the cancellation status?

Yes. You will be notified via email

Substituion Policy

Under what circumstances will my order of Flowers/Gifts be substituted?

Your order of Flowers/Gifts may be substituted with a different type of flower/gift or color depending on availability. But this can only be in exceptional circumstances and normally with the permission of the recipient. However, it may not always be possible to take approval of sender due to time constraints. However, the standard of professionalism, the quality and the value of the gift will always be maintained.