How do I place an order?
Just browse through the online store, choose the item of your choice, click on 'Add to Shopping Cart', login to your account, enter the shipping information, payment options and successfully complete the ordering process.

How do I remove items from the cart?
When you login to your Shopping Cart you can view the contents and change them too. To remove an item, click on the "Remove" button.

How do I check the current status of my orders?
Through a link on the homepage or My Account you will be able to track your order by giving your Order No. It will give you all the information related to your order. You can view the details of all the orders you've placed with Kerala Online Shopping till date. Just click on Order History in My Account section and see the details against the order numbers of your earlier purchases. If you have any further inquiries against the current status of the order you have placed, please send us a feedback.

I don't know my order number. Where do I find it?
Under "My Account", you can view the details of all the orders you've placed with Kerala Gift Corner till date. Just click on Order History in My Account section and view the order numbers of your earlier purchases.

How do I change my preferences for method of payment?
Sorry, it is not possible to change your payment options after your order has been placed.

Can I cancel an order after it is submitted?
Yes, we do accept cancellations of order but it should be done within 48 hours. Once shipping is done, we do not allow cancel the orders.

Can I return the defective or damaged goods?
Yes you can! You can return the defective or damaged goods bought from us for a replacement of the same product. All you have to do is to inform us and return us back the defective or damaged item without using it.

What are your shipping charges?
Shipping charges are all inclusive on all products. This means that we will deliver your gift at the given location without any other hidden cost.

Do you deliver to locations outside India?
Currently, we ship only in Kerala state, India

What do I do if I have forgotten my Password?
Shopping Cart, Wish List and My Account are protected by a password that you set at the time of registration. If you have forgotten your password then click on Shopping Cart or Wish List or My Account and you will reach the Login page where there is a link to Forgot Your Password? You must remember your User Name and on entering that, you will be taken to your Secret Answer. On answering the Secret Answer in exactly the same words as you had entered in the Registration Page you can retrieve your password. The password will be sent to the email address you specified at the time of registration.

How can I Change my Personal Information?
This can be done through the My Account section when you enter your personal area after logging into your account.

Will I receive updates on your site through email?
We do not believe in spamming, but would occasionally inform you about any new developments like discount offers/new products etc. In case you wish to receive our monthly newsletter, you have to separately subscribe to our newsletter at our home page.

Will the information I provide be private?
Yes, we hold all information including your name, address and email as private and shall not disclose, sell or rent it to any third-party.

Which credit cards are accepted in your shopping portal?
Credit Cards Accepted
AMERICAN EXPRESS/ MASTER CARD/ VISA/ DINERS CLUB/CITIBANK E- CARDS/JCB CARDS

All Online payments at our site are handled by one of leading online gateway “PayPal” We are associating with PayPal for all type of online payment validation. PayPal is a E-commerce Service Provider, authorized as a Master Merchant, to accept and validate Internet payments via credit card, and Net banking facilities from the Sub Merchant's (our) customers in real-time. They provide a secure link between our website, various credit card issuing institutions, acquiring Banks and the payment gateway providers. PayPal contains a number of features designed for e-commerce security across the Internet. PayPal adopts stringent security measures to ensure that critically sensitive information, such as our customer's personal information, is protected. For ultimate data security PayPal follows the policy of making end customers place their credit card numbers and bank account details directly onto the secure web pages provided on PayPal.com. Additionally PayPal server is behind security firewalls to ensure maximum protection of your customer's information. This guarantees that your information is inaccessible to any third party. PayPal uses industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption.

Authentication by Verisign
PayPal is registered with Verisign, the world's best and most trust worthy Net Authentication Agency. Paypal also follows strict in-house security guidelines for ensuring confidentiality of your customer information. Since the Payment Gateway application software is maintained at new payment technologies, standards and features are automatically implemented as they emerge.

How can you execute my order just based on my credit card number without verifying my signature?
Online transactions do not require signatures to authenticate the transaction. All the details are verified electronically through your bank.

Do you accept International credit cards for deliveries within India?
Yes, we accept all Indian/ International Visa, MasterCard, and American Express credit cards.